Industry: Audio-Visual Integration
Company Size: 8 field technicians, 12 office staff
Region: Southeast United States
A growing AV integration firm had built an impressive portfolio—corporate boardrooms, sports bars, houses of worship, and entertainment venues. But their success was creating operational chaos:
The breaking point came when a major sports venue's video wall failed during a championship game. The on-call tech had no documentation and spent 3 hours troubleshooting what turned out to be a simple VLAN configuration issue.
The integrator deployed Valethon ServiceOS with AV-specific capabilities:
They installed Connect collectors at all 200+ sites over 8 weeks. Connect provided:
All 15,000+ devices now live in Valethon:
Connect continuously monitors device health:
Technicians access Val from the mobile interface:
Week 1-3: Core platform setup, asset import from spreadsheets (semi-automated with CSV import)
Week 4-11: Connect deployment at venues. Prioritized high-value and problematic sites first.
Week 12-14: AV discovery configuration, protocol enablement, baseline establishment
Week 15-16: Val AI training with venue-specific knowledge base, technician onboarding
| Metric | Before | After | Change |
|---|---|---|---|
| Average time to diagnose | 47 min | 12 min | -74% |
| First-visit resolution rate | 62% | 89% | +27% |
| Mean time to repair | 4.2 hours | 1.8 hours | -57% |
| Metric | Before | After | Change |
|---|---|---|---|
| Customer-reported issues | 85% | 35% | -50% |
| Proactive alerts acted on | 0% | 65% | +65% |
| Preventive lamp replacements | 12/year | 89/year | +642% |
| Metric | Before | After | Change |
|---|---|---|---|
| Truck rolls per month | 180 | 140 | -22% |
| Average drive time (wasted) | 45 min | 28 min | -38% |
| Documentation accuracy | ~40% | 95% | +55% |
"A projector at the sports arena was showing 1,800 lamp hours—approaching failure. We scheduled a replacement during their off-day. The venue manager was shocked we called them first. That's never happened before."
— Service Manager
"Our old diagrams were wrong the moment we printed them. Now Connect keeps topology current automatically. When a tech asks 'what's connected to this switch?' the answer is accurate, not a guess."
— Engineering Lead
"New techs used to shadow for 6 weeks before going solo. Now they have Val in their pocket. They can ask 'how do I access this Crestron processor?' and get the answer instantly. We cut training time to 2 weeks."
— Operations Director
"We had sites running Dante that we forgot about. Connect found 47 Dante devices we weren't tracking. Some had firmware from 2019. Val helped us prioritize updates without disrupting live events."
— Technical Director
Investment:
Annual Savings:
Total Annual Value: ~$309,000
Payback Period: Under 1 month
Connect uses multiple protocols for comprehensive AV discovery:
| Protocol | Devices Found | Data Captured |
|---|---|---|
| NMOS IS-04 | Video encoders, decoders, multiviewers | Streams, connections, capabilities |
| Dante/AES67 | Audio DSPs, amplifiers, endpoints | Channel routing, sample rates, latency |
| PJLink | Projectors | Lamp hours, input source, power state |
| ONVIF | PTZ cameras, encoders | Stream URLs, presets, motion detection |
| SNMP | Managed switches, UPS | Port status, power consumption |
All discovered devices are automatically linked to their physical location and network topology.
The integrator is expanding their Valethon usage:
This case study reflects real results from a Valethon customer. Company name withheld at their request.
Ready to transform your AV service operations?