Every Feature. Built In.
Service operations, unified communications, AI, security — one platform. No per-module licensing. No hidden add-ons.
9 core modules, managed ops suite, compliance & governance, Val AI, Connect, Service Stack, AV integration, unified communications, and 500+ integrations — all included from day one.
Core Modules
The foundation of every Valethon deployment. These nine modules power day-to-day service operations.
Ticketing & Service Desk
Full-lifecycle ticket management with SLA tracking, automated routing, email-to-ticket conversion, and customizable workflows. Supports multi-company ticket queues with role-based access.
- SLA tracking & escalation
- Email-to-ticket conversion
- Custom workflows
- Time tracking per ticket
Asset Management
Complete hardware and software inventory with automated discovery. Track lifecycle from procurement through retirement with warranty, location, and relationship tracking.
- Automated network discovery
- Software license tracking
- Warranty & lifecycle management
- Port-level topology mapping
CRM & Sales
Manage companies, contacts, leads, opportunities, and the full sales pipeline. Lead qualification, conversion tracking, and prospect account management.
- Lead management & conversion
- Opportunity pipeline
- Contact management
- Activity logging
Contracts & Agreements
Service contract management with renewal tracking, covered services, and billing integration. Link contracts to companies, sites, and specific assets.
- Renewal alerting
- Covered asset tracking
- Revenue recognition
- E-sign integration
Network Management
IP address management, VLAN tracking, circuit/WAN management, and network topology visualization. Integrates with discovery for real-time network state.
- IP address management
- VLAN & subnet tracking
- Circuit/WAN management
- Topology visualization
Billing & Invoicing
Flexible billing engine with per-device, per-seat, and usage-based models. Integration billing hooks automatically count usage from connected platforms.
- Multiple billing models
- Automated usage counting
- QuickBooks Online sync
- Invoice generation
Project Management
Plan and execute projects with Gantt charts, milestone tracking, punch lists, and deliverable management. Link projects to tickets, assets, and contracts.
- Gantt chart scheduling
- Milestone tracking
- Punch lists & deliverables
- Resource allocation
Reporting & Analytics
Configurable dashboards, custom reports, and usage analytics. Real-time KPIs for tickets, assets, SLAs, revenue, and technician performance.
- Custom report builder
- Real-time dashboards
- Usage analytics
- Exportable reports
Site & Space Management
Hierarchical site management with buildings, floors, rooms, and zones. Rack diagrams, AV zone mapping, and precise asset placement for integrator-style deployments.
- Building / floor / room hierarchy
- Zone mapping (AV, HVAC)
- Rack elevation diagrams
- Asset placement tracking
Managed Ops
The full operational management suite. Monitor, patch, deploy, back up, and recover — all from one console.
Health & Monitoring
System health dashboards, change timeline, maintenance windows, system events, alert rules and history, alert hygiene, and bulk operations.
Backup & Recovery
Backup dashboard, backup targets, storage management, and automated recovery testing across cloud and on-premises infrastructure.
Software Deployment
Package catalog, deployment queue, and centralized software distribution across all managed endpoints from a single console.
Patch Management
OS and software patching, patch policies, compliance tracking, and rollback capabilities across your entire managed fleet.
Endpoint Management
Managed endpoint inventory, remote shell, remote desktop, remote reboot, script execution, and security posture assessment.
Disaster Recovery
DR runbook templates, execution testing, recovery verification, and automated disaster recovery workflows with documented procedures.
Compliance & Governance
Built-in compliance tooling for audit readiness, evidence management, and regulatory adherence.
Evidence Bundles
Collect, organize, and lock evidence for remediation, audit, compliance, incident, and change events.
Immutable Audit Log
Tamper-proof audit trail with cryptographic chain verification for complete accountability.
Legal Holds & e-Discovery
Litigation, regulatory, investigation, and preservation holds with case reference tracking.
Retention Policies
Granular data retention for job logs, shell transcripts, audit logs, config backups, evidence, metrics, and alerts with archival to S3, Azure Blob, or local storage.
Auditor Permissions
Fine-grained role-based access for compliance auditors covering shell logs, credential usage, Val AI actions, workflows, config changes, evidence, exports, and reports.
Configuration Compliance
Baseline drift detection, remediation tracking, and compliance dashboards to keep every endpoint in spec.
Messaging Compliance
Email footer compliance tracking and unified communications disclosures for regulatory requirements.
Auto-Capture
Automatic evidence collection from system events with zero manual intervention required.
Advanced Capabilities
Differentiating features that set Valethon apart. AI, discovery, marketplace, AV control, and more.
Val AI
AI-powered assistant with 65+ tools across three personas. Control Studio generates production AV code. Dynamically builds network topology, rack elevation, and wiring diagrams from live discovery data.
- Control Studio (AV code generation)
- Topology, rack & wiring diagrams
- 65+ tools across 3 personas
- MDR (Managed Detection & Response) / XDR (Extended Detection & Response) security operations
Connect App
Cross-platform collector on Desktop, iOS, and Android. Network discovery, 14 AV protocols, mobile remote assist with AR annotations, endpoint management, and automated playbooks.
- Desktop + native iOS & Android apps
- Mobile Remote Assist with AR annotations
- 14 AV protocol support
- Ansible-style playbook automation
Service Stack
Curate and resell third-party services through your own branded marketplace. Automated provisioning handlers connect to vendor APIs for instant fulfillment.
- Branded service catalog
- Automated provisioning
- Subscription management
- Vendor API integration
AV Integration
Professional audiovisual protocol discovery and control. Supports NMOS IS-04/IS-05, ONVIF, PJLink, Dante/AES67, Crestron CIP, and Extron SIS for unified AV management.
- NMOS broadcast video
- Dante/AES67 audio
- PTP domain analysis
- Stream status monitoring
Workflow Engine
Automated multi-step workflows triggered by system events. Each workflow step creates trackable child tickets with dependencies, approvals, and automated actions.
- Event-triggered automation
- Ticket-based step tracking
- Email & API actions
- Scheduled workflows
Multi-Tenant Platform
Full SaaS infrastructure with tenant isolation, domain-based routing, and hierarchical licensing. White-label tenants can create and manage child organizations.
- Per-tenant database isolation
- Custom domain support
- White-label branding
- Usage-based licensing
Unified Communications
Built-in VoIP with call flows, extensions, DIDs, softphone, conference bridges, and advanced meeting capabilities. Communication queues with presence, appearances, and multi-line management.
- Softphone & multi-line appearances
- Conference bridges & meetings
- Communication queue routing
- Call flow designer & IVR
Built-In Operational Features
Every deployment includes these capabilities at no extra cost. No per-module licensing, no hidden add-ons.
Security
CSRF protection, rate limiting, HSTS, CSP headers, session hardening, and comprehensive audit logging.
Helpdesk Portal
Customer-facing portal for ticket submission, status checking, knowledge base access, and AI chat support.
Knowledge Base
Internal and public KB articles linked to entities. Category hierarchy, full-text search, and ticket integration.
Service Status
Global service definitions with per-company status tracking, history logging, and automated email notifications.
Time Tracking
Technician status tracking, ticket time logging, pay period reports, and productivity analytics.
Training Mode
Practice using the system without affecting production data. Full database clone with email and API suppression.
Activity Log
Comprehensive logging of all admin actions with search, filtering, and clickable entity links.
Object Relationships
Unified relationship model connecting all entities. Standardized queries across tickets, assets, sites, and more.
Vendor Management
Track vendor companies, contacts, contracts, and product catalogs with procurement workflow support.
Scheduled Jobs
Multi-tenant job scheduler with 4 tiers: platform jobs, standard jobs, webhook jobs, and custom scripts.
Email Integration
Email-to-ticket conversion, OAuth multi-provider support, company-specific mailboxes, and domain-based routing.
E-Sign
E-sign workflows, document templates, signature requests, and status tracking for contracts and agreements.
Live Feed
Real-time activity stream with event notifications, per-user read tracking, and AI-powered summarization.
Domain & DNS
Domain registration, DNS zone management, and custom domain verification for multi-tenant deployments.
Chat Queue
Chat routing, AI-powered queuing, priority scoring, and multi-channel message aggregation for support operations.
Credential Management
Secure credential vault with per-scope storage for platform, tenant, and company-level secrets.
Inbox Apps
Native add-ins for Gmail, Outlook, and Apple Mail. Create tickets, look up contacts, and log CRM activities from your inbox.
Calendar & Scheduling
Google and Outlook calendar sync, booking pages, round-robin assignment, send-later, and compliance footers.
Topology & Rack Diagrams
Dynamically generated network topology, rack elevation, and wiring diagrams from live discovery data.
Mobile Apps
Native iOS and Android apps with remote assist, AR annotations, camera sharing, photo capture, and push notifications.
Compare Plans
Every plan includes full platform access. Higher tiers unlock scale, advanced automation, and enterprise capabilities.
Core
Managed Ops
Enterprise
Platform
Service Operations
Unified Communications
Connect App
Managed Ops
Compliance & Governance
AI & Automation
Multi-Tenant & Branding
Support
Voice, Video, Messaging — Native.
Not a bolt-on. Not an integration. Every communication channel is built into the platform with full relationship awareness. Calls link to tickets. Meetings create CRM activities. Messages attach to contacts. Everything flows through the Communications Graph.
Security & Backup Add-ons
Layer on endpoint security and cloud backup. Each tier builds on the one below it.
Valethon Guard
Full MSSP (Managed Security Service Provider) package. SOC dashboard, SIEM (Security Information and Event Management) integration, threat intelligence, incident response workflows, and compliance reports — plus all backup features.
- SOC dashboard with real-time threat feed
- SIEM integration and event correlation
- Threat intelligence and IOC matching
- Incident response workflows with ticket automation
- Compliance reporting (SOC 2, HIPAA, PCI)
- M365, Google Workspace, and endpoint backup
- Everything in Shield + Secure
Valethon Shield
Security and backup bundle. AV monitoring, patch compliance, security alerts, plus M365, Google, and endpoint backup.
- Antivirus monitoring and status reporting
- Patch compliance tracking and enforcement
- Security alert aggregation and routing
- M365 backup (Exchange, OneDrive, SharePoint)
- Google Workspace backup (Gmail, Drive)
- Endpoint backup via Connect
- Everything in Secure + Backup
Valethon Secure
Security monitoring only. AV monitoring, patch compliance, security alerts, and vulnerability reports.
- Antivirus monitoring and status dashboard
- Patch compliance tracking
- Security alert management
- Vulnerability assessment reports
- Endpoint health scoring
Backup Only
Cloud backup for M365, Google Workspace, and endpoints via Connect. Simple, reliable, automated.
- Microsoft 365 backup (Exchange, OneDrive, SharePoint)
- Google Workspace backup (Gmail, Drive)
- Endpoint backup via Connect app
- Automated scheduling and retention policies
- Self-service restore portal
Cloud backup storage: $0.08/GB/mo. Endpoint backup storage: $0.12/GB/mo.
Capacity packs available: Company 10-pack ($250/mo), Managed Asset 100-pack ($225/mo).