guide8 min read
Getting Started: Your First 30 Minutes
Set up your first company, create admin users, configure email-to-ticket, and submit your first support request.
Resources & Learning
Guides, videos, webinars, and more to help you get the most out of Valethon.
guide12 min read
Connect App Installation & Configuration
Install the Connect collector at customer sites for network discovery, asset inventory, and remote command execution.
guide10 min read
Email-to-Ticket: OAuth2 Setup for Gmail & Microsoft 365
Configure OAuth2 authentication to automatically create tickets from incoming emails with Gmail API or Microsoft Graph.
guide15 min read
Network Discovery & Topology Mapping
Use Connect to discover devices via ARP, SNMP, and CDP/LLDP. Build network topology maps and track VLANs automatically.
guide10 min read
Service Outage Management & Customer Notifications
Configure global services, assign them to companies, manage status changes, and send automated outage notifications.
api reference30 min read
Helpdesk API Reference
Complete API documentation for the Helpdesk portal: authentication, tickets, KB articles, chat, AI, user profiles, and more.
api reference60 min read
ServiceOS API Reference
Full API documentation for ServiceOS admin endpoints organized by module: tickets, customers, assets, CRM, billing, and more.
api reference20 min read
CRM Integration API Reference
API documentation for the CRM website integration: chat widget embed, lead capture, and CRM data access for external websites.
guide15 min read
Partner Program Guide
Everything you need to know about the Valethon partner program: tiers, benefits, requirements, and how to get started.
community10 min read
Community Forum Guide
Join the Valethon community: forums, user groups, feature voting, knowledge sharing, and events calendar.
case study8 min read
Case Study: Regional MSP Cuts Resolution Time 40%
How a 15-person MSP used Val AI ticket triage and Connect remote commands to dramatically speed up support.
case study10 min read
Case Study: AV Integrator Scales to 200+ Venues
An AV integration firm uses site hierarchies, contract tracking, and network topology to manage stadium and arena installations.
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