Building the Future of
Service Operations

AI-powered operations assistant with tiered autonomy (T1-T4). 54 context providers feed real-time enrichment across helpdesk, technician, sales, AV programming personas plus dedicated security operations, backup & recovery, and platform operations domains. Automated triage, remediation, customer communication, AV code generation, and threat response — not a chatbot bolted on, but deeply integrated into every workflow.

Mobile-first universal application built natively for Windows, macOS, Linux, iOS, and Android. Replaces third-party RMM agents like Domotz, Datto RMM, and NinjaRMM with a single tool. Performs network discovery (ARP, SNMP, CDP/LLDP), WiFi infrastructure mapping, endpoint inventory, and AV protocol discovery across 14 professional audiovisual protocols including NMOS, ONVIF, PJLink, Dante, and AES67. Universal command queue enables remote execution from any device.

Pre-built integrations across RMM, security, backup, identity, communications, AV protocols, and more. Three-tier credential model (Platform, Tenant, Company) enables MSPs to manage their own vendor accounts and their customers' accounts from one interface. Service Stack marketplace lets tenants purchase and provision services with end-to-end billing.

Ticketing, asset management, CRM, contracts, billing, project management, network management, reporting, site hierarchy, knowledge base, workflow engine, and more — all natively integrated. No data silos, no sync issues, no duplicate entry.

First-party MSSP security stack with EDR (Endpoint Detection & Response) integration, SIEM (Security Information & Event Management) workflow automation, and SOC operations. Compliance framework support for HIPAA, PCI DSS, NIST, and CMMC with evidence bundles, immutable audit logs, legal holds, retention policies, and configuration compliance.

The only service operations platform with a purpose-built AV management surface. Val AI generates Crestron, Extron, AMX, Q-SYS, and Biamp code from natural language. A vendor-agnostic design interface lets integrators plan systems across manufacturers. Automated managed maintenance monitors AV infrastructure health, schedules firmware updates, and creates service tickets — turning AV from a one-time install into a recurring managed service.

Integrated UC covering VoIP, video conferencing, team messaging, presence management, and chat queues. Eliminates yet another vendor from the stack while providing native integration with ticketing, CRM, and customer communication workflows.

Purpose-built SaaS architecture where MSPs deploy Valethon under their own brand. Complete tenant isolation, hierarchical management (parent-child tenants), aggregated dashboards, and per-tenant licensing. Every module, every integration, every AI feature — fully white-labeled.