Valethon Managed Ops
Purpose-built for service companies who manage multiple customers. Health monitoring, backup, patching, deployment, endpoint management, and disaster recovery in a single platform.
Unlimited users included
What's Included
Operations Capabilities
Six integrated modules give your team everything needed to monitor, protect, patch, deploy, manage, and recover customer environments from a single platform.
Health & Monitoring
Full-stack visibility across every customer environment
Real-time health dashboards, change tracking, and intelligent alerting give your team complete situational awareness across all managed endpoints and services.
Health Dashboards
Per-customer and aggregate dashboards showing device health, service status, and performance metrics with drill-down to individual assets.
Change Timeline
Chronological feed of every configuration change, software install, and policy update across managed environments with diff-level detail.
Maintenance Windows
Schedule recurring or one-time maintenance windows per customer, site, or device group. Alerts are suppressed and SLA clocks paused automatically.
Intelligent Alerts
Threshold-based and anomaly-driven alerts with deduplication, correlation, and escalation chains. Route alerts by severity, customer, and service type.
Bulk Operations
Execute maintenance tasks, configuration changes, and policy updates across hundreds of endpoints simultaneously with progress tracking and rollback.
Backup & Recovery
Protect every workload with verified, recoverable backups
Centralized backup management across all customer environments with automated verification, storage tiering, and one-click recovery testing.
Backup Dashboard
Single-pane view of backup status across every customer. See last successful backup, storage consumed, retention compliance, and failure trends at a glance.
Backup Targets & Policies
Define backup targets by workload type: endpoints, servers, SaaS applications, and databases. Set retention, frequency, and encryption policies per customer.
Storage Tiering
Hot, warm, and cold storage tiers with automatic lifecycle management. Track storage consumption per customer for accurate billing reconciliation.
Automated Recovery Testing
Schedule automated restore tests on a cadence. Spin up recovery targets, verify data integrity, and generate compliance-ready test reports without manual effort.
Software Deployment
Push applications to any endpoint on any customer network
Maintain a curated catalog of approved software and deploy to managed endpoints individually, by group, or across entire customer environments.
Package Catalog
Curated library of pre-packaged installers for common business applications. Add custom packages with silent install flags, prerequisites, and post-install verification.
Deployment Queue
Queue deployments with scheduling, dependency ordering, and bandwidth throttling. Monitor progress in real time with per-endpoint success and failure reporting.
Distribution
Push packages via Connect collectors on customer networks for LAN-speed installs. Staged rollouts with percentage-based canary groups and automatic rollback on failure thresholds.
Patch Management
Keep every endpoint current with automated patching
OS and third-party patch management with policy-driven approval, compliance scoring, and detailed reporting for every managed customer.
OS & Third-Party Patching
Unified patching for Windows, macOS, and Linux operating systems alongside third-party applications. Auto-detect missing patches and apply approved updates on schedule.
Patch Policies
Define approval policies per customer or globally: auto-approve critical security patches, defer feature updates, exclude specific KBs. Test rings with staged rollout support.
Compliance Reporting
Compliance score per customer and per device. Identify endpoints that are overdue, failed, or excluded. Generate audit-ready reports showing patch state over time.
Endpoint Management
Full remote control and visibility for every managed device
Comprehensive endpoint inventory, remote access tools, script execution, and security posture assessment across all customer environments.
Endpoint Inventory
Auto-discovered hardware and software inventory for every managed device. Track CPU, RAM, disk, OS version, installed applications, and warranty status in real time.
Remote Shell & Desktop
Secure remote shell access and full remote desktop sessions through Connect collectors. No VPN required; connections tunnel through the collector with audit logging.
Remote Reboot & Script Execution
Reboot endpoints remotely with pre- and post-reboot verification. Execute PowerShell, Bash, or Python scripts across device groups with output capture and error reporting.
Security Posture
Assess endpoint security posture: antivirus status, firewall state, disk encryption, OS update level, and local admin account audit. Flag non-compliant devices automatically.
Disaster Recovery
Documented, tested, and ready-to-execute DR plans
Build disaster recovery runbooks per customer, test them on a schedule, and verify recovery targets are achievable before a real incident occurs.
DR Runbooks
Step-by-step disaster recovery procedures for each customer environment. Define recovery order, responsible parties, communication plans, and escalation paths.
Execution Testing
Schedule tabletop or live DR exercises. Walk through runbook steps with pass/fail tracking, time-to-complete measurement, and automated gap identification.
Recovery Verification
After each test, verify that RPO and RTO targets were met. Generate compliance reports with evidence of successful recovery for auditors and customer stakeholders.
Platform Capabilities
Multi-tenant management, branded portals, automated billing, and SLA enforcement designed for service companies managing multiple customers.
Multi-Tenant Management
Manage unlimited customers with isolated data, branding, and SLAs (Service Level Agreements) from a single pane of glass.
Branded Client Portals
Give each customer their own branded helpdesk portal with your logo, colors, and custom domain.
Managed Device Billing
Automatically track managed endpoints per customer and generate accurate billing based on actual device counts.
Customer-Isolated SLAs (Service Level Agreements)
Define unique SLA response and resolution targets per customer with automated escalations and compliance reporting.
Full Service Stack
Access the complete Valethon Service Stack to provision remote monitoring, backup, security, and communication services for customers.
Priority Support
4-hour response time with phone and email support from the Valethon engineering team included with every subscription.
Real Results from Real Service Companies
See the impact Valethon Managed Ops has on service operations.
Reduce ticket handling time with automations and AI assist.
Scale without adding headcount using multi-tenant features.
Better billing accuracy and new service offerings.
Improved response times and service quality.
Scale Your Service Business Profitably
Valethon Managed Ops is designed for service companies that manage multiple customers. Whether you're an MSP, IT consulting firm, or AV integrator with recurring service contracts, Managed Ops gives you the tools to grow without the growing pains.
- Managing 25+ customer organizations
- Need multi-tenant isolation and branding
- Want automated billing and reporting
- Require backup, patching, and endpoint management
- Need documented disaster recovery plans
Perfect For:
Built for Service Companies
See how service companies use Valethon Managed Ops to grow.
Scale from 50 to 200+ customers without proportionally increasing admin staff through automation.
Manage commercial AV systems, control programming, and recurring service contracts in one platform.
Track installations, service calls, and managed device billing for fire, security, and building systems.
White-Label Branding
Remove all Valethon branding and present the platform as your own. Custom domain, logo, colors, and email templates included.
Ready to scale your service business?
Try Valethon Managed Ops free for 14 days. See why it's the #1 choice for growing service companies.